Mystery shopper
A mystery shopper ensures the company gets a realistic viewing of the client satisfaction. Every week a mystery shopper conducts several visits, which can add up to many visits per month.
A mystery shopper visits a store without the personnel knowing the real nature of his visit, so that he can get a good picture of the level of service the store provides to its clients. A mystery shopper can be any visitor.
The people who apply for mystery shopper are carefully selected and trained to guarantee a good quality of results. This provides an honest judgement of the client satisfaction.
Multi-Value confirms to the ICC/ESOMAR international code for market and social research. Previous projects have proven mystery shopping is a good way to evaluate the client satisfaction of your company.
Are you interested in becoming a mystery shopper or do you want more information about our services, contact us directly by phone: +44 (0) 2077121588
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