Quality-checking your after-sales activities
In order to keep up customer loyalty, it is of essential importance that customers know themselves to be well-cared for even after they bought a car.
It is important here to maintain the quality standard you determined for your authorised repair shops.
Multi-Value reviews the observance of your standards with the aid of specialists. The exact procedure and questions for the audit are discussed with you in detail beforehand.
Repair-shop audits enable you to continuously optimise your processes and to offer your customers a homogeneous and optimal quality of service.
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Criteria for a repair-shop audit are, for example:
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Correct carrying-out of repairs (tested with the aid of quick-scans)
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Expertise and customer orientation of your repair-shop personnel
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Overall technical repair-shop equipment
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Manner and extent of offered services
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Wearing of required clothing
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