With the aid of this internet tool, you are able to easily get insight into your customers’ opinions. Online-polls as a means to quantitative market research offer you a large number of spot tests, with a minimum of effort.

 

You proceed as follows: 

 

You either already have a pool of customers’ email addresses you can provide to us for a poll, or you can have your service team ask for them, for example at the cash register.

 

After you sent us the addresses, we then send an email to all of them, including the friendly request for helping you in quality-optimising your company and a link to the respective questionnaire.

 

 

Within twenty-four hours after a customer filled in a questionnaire, you can already see the results. These are, of course, edited statistically and can be visualised according to certain criteria of investigation, as well as compared individually.

 

Online-polls also enable you to determine significant indices, for example the NPS (Net Promoter Score)

 

Through additional service checks via Mystery Shopping, you can furthermore find out exactly why your customers are of a certain opinion about your services. Thus, you are able to take specific measures for optimising quality.