F.A.Q

   

 - Where can I find which assignments are available? -

Where can I find which surveys are available?

Every mystery shopper registered with our company receives a mail 24 hours prior to a survey becoming available online. The following are included in the mail: 

  • The principals for whom the surveys will become available on-line.

  • The target group of the survey.

  • A description of the assignment. 

  • The period during which the visit should take place. 

  • Payment for the visit.

If you are interested in taking part go to our web-site www.multi-value.com at the time indicated in the mail and log in with your name and password. Click on “I want to visit a shop” and a list comprising all shops to be visited will appear. You can select a list according to the client or the area/region.

 
This list is sometimes very long and sometime quite short and depends on the number of shops to be visited.
 
Then you click on the mystery visit you would like to carry out and you indicate the date on expected visiting date. You can change this date to another one providing it is within the period in which the visit must take place.
 
You then confirm this and from that moment onwards you will have accepted a visit and we expect you to carry it out (unless you contact us and inform us to the contrary).
 
Attention: it is not permitted for you to allow another person to shop using your account! We must be certain that the person registered with our company actually carries out the visit(s).
 
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