- How to write a good report? -

Comments: Two weeks ago I visited another shop and the service there was much better. The shop assistant there was much more efficient. (comparison to another experience is not allowed)

Comments: the shop assistant was inefficient. It was nearly lunchtime so he probably didn’t feel like working. (this is an assumption and not allowed)

Beware of words such as “apparently”. This type of word usually precedes an assumption.

Incorrect: The shop assistant was apparently not interested.

Correct: The shop assistant yawned and kept checking his watch

Comments should be objective, complete and without too many punctuation marks; E.g.

Incorrect: This was the worst I have ever experienced, the shop assistant was very rude, ignored me and didn’t thank me once!!!!!!!! Correct: The shop assistant seemed impolite and did not greet me. Furthermore he did not thank me. (In this instance the word ‘impolite’ should be illustrated by an example showing why you experienced an action as being impolite).

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F.A.Q

- How to write a good report? -

Comments: Two weeks ago I visited another shop and the service there was much better. The shop assistant there was much more efficient. (comparison to another experience is not allowed)

Comments: the shop assistant was inefficient. It was nearly lunchtime so he probably didn’t feel like working. (this is an assumption and not allowed)

Beware of words such as “apparently”. This type of word usually precedes an assumption.

Incorrect: The shop assistant was apparently not interested.

Correct: The shop assistant yawned and kept checking his watch