- How to write a good report? -

Subjective questions.

It is sometimes difficult to give an objective answer if you are asked whether or not someone’s appearance was neat or if someone was enthusiastic or polite, etc. After all you are being asked to give an opinion. Always make sure your opinion is constructive. If you describe someone’s appearance as untidy, you should explain how you arrived at this opinion.

 

Informative.

It is important that a report gives a detailed and accurate picture of the visit. Both the good and less good points should be mentioned in a report. After all, the points mentioned in the report will be used by the client to improve their customer service. The answers listed in the explanatory questions are examples of added value to the report. Try to avoid giving a general commentary or repeating the question or answers you gave in the confidential questions.

The less positive (multiple choice) questions and answers which you fill in on the NA (not applicable) , should always be accompanied by an explanation in the open questions.

Reports should be written in a moti vated and constructive manner.

 

Take care to avoid insulting or negative remarks. The glass is always half full. We prefer to speak of “less clean” rather than “dirty”, and of “less tidy” rather than “untidy”.

 

A sentence always begins with a capital letter and ends with a full-stop. A sentence has a subject and a phrase. We are not looking for ‘turbo’ language and/or telegram style, but well written sentences in good Dutch. Always answer the questions in the present tense.

 

If you have to write about an article, describe what the article looked like. This makes for better reading. For instance, “the black shoe with a small heel” instead of “the article”, or, “the red bra with a floral pattern” instead of “the bra”.