- How to prepare for unexpected circumstances? -

I am asked if I am a mystery shopper.

What should I do? Firstly, is it highly unlikely that you will be asked this question if you adhere to the instructions relating to the survey. However, if you are asked whether you are a mystery shopper, behave normally and say that you do not understand what the shop assistant is talking about.

You could also ask what a mystery shopper is. Continue the conversation you were having with the shop assistant prior to the question. Behave in a normal manner and say that you don’t know what that person is talking about. Do not pursue the subject of mystery shopper.

Always behave as a normal customer would and never take notes in the shop if there is anyone close to you. You should never say that you are a mystery shopper or that you are on a visit on behalf of Multi-Value. Should you contravene this rule, Multi-Value will be forced to terminate working with you.

The shop is closed or the shop assistant, whom I have been asked to observe, is absent.

If the shop is closed or the shop assistant, whom I have been asked to observe, is absent, you should immediately contact the Customer Support Manager at Multi-Value. He or she will then inform you how to proceed. It is therefore always useful to have Multi-Value’s telephone number with you so that you can discuss (out of view of the shop assistant) the matter. We will then look together for a solution.

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F.A.Q

- How to prepare for unexpected circumstances? -

I am asked if I am a mystery shopper.

What should I do? Firstly, is it highly unlikely that you will be asked this question if you adhere to the instructions relating to the survey. However, if you are asked whether you are a mystery shopper, behave normally and say that you do not understand what the shop assistant is talking about.

You could also ask what a mystery shopper is. Continue the conversation you were having with the shop assistant prior to the question. Behave in a normal manner and say that you don’t know what that person is talking about. Do not pursue the subject of mystery shopper.