Mystery Calling

 

In a telephone conversation with a customer, your company is represented by a voice at the end of the line alone. The respective consultant therefore acts as the representative of your company at this particular moment. We call this the „Tele-business-card“.

 

Mystery Calling as an instrument 

 

By employing so-called “Mystery Callers” we are able to test for you, how your personnel handle this great responsibility. Not only the content of a telephone conversation can either convince or discourage; often it is the interpersonal element that makes a conversation pleasant for a customer, and thus “successful” in terms of your business. Distinct verbal abilities (rhetoric, pleasant voice, etc.) in your staff members are vital, where visual and haptic components cannot take effect.